Navitas Business Consulting

26-2279: Help Desk Specialist (Senior) - Baltimore, MD

Baltimore, MD
Full Time
Experienced
Help Desk Specialist (Senior)
Job ID#: 26-2279
Clearance: N/A
Location: Baltimore, MD

Who We Are:
Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.

What We Do:
At our very core, we’re a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.

What You’ll Do:
Navitas is seeking an experienced Help Desk Specialist (Senior) to provide advanced technical support, systems administration, and end-user assistance within a large-scale enterprise IT environment. This individual will serve as a primary point of contact for troubleshooting hardware, software, server, network, and user access issues while supporting enterprise infrastructure and desktop operations in accordance with organizational security and operational standards.

The ideal candidate will possess strong experience supporting enterprise Windows environments, Active Directory administration, server management, and Help Desk/Service Desk operations. This role requires excellent customer service skills, technical troubleshooting expertise, and the ability to support complex enterprise IT environments with a focus on operational continuity and end-user support.

Responsibilities will include but are not limited to:
  • Provide telephone, remote, and in-person technical support for desktop systems, enterprise applications, network connectivity, and end-user technology issues.
  • Serve as the initial point of contact for troubleshooting PC hardware, software, printer, server, and network-related problems.
  • Install, configure, maintain, troubleshoot, and repair network software, servers, operating systems, and network utilities to minimize user downtime and maintain operational continuity.
  • Maintain enterprise systems in compliance with Maryland Department of Health (MDH), Office of Enterprise Technology (OET), and Maryland Department of Information Technology (DoIT) security standards, policies, and best practices.
  • Create and deploy scripts, automation solutions, and technical processes to improve operational efficiency and streamline support activities.
  • Administer and maintain Active Directory environments including user accounts, group policies, organizational units, permissions, replication, and enterprise directory services.
  • Configure, install, maintain, troubleshoot, and repair enterprise hardware and communication equipment including:
    • Servers
    • Switches
    • Hubs
    • Modems
    • Printers
    • Fax equipment
    • Network cabling
    • Presentation systems
    • Video conferencing equipment
    • Specialized digital devices
  • Respond to Help Desk and Service Desk requests while documenting troubleshooting activities, resolutions, installation procedures, and user support activities.
  • Adhere to established Service Level Agreements (SLAs), operational procedures, and customer support standards.
  • Consult with users and stakeholders to identify technical requirements and recommend effective hardware, software, and infrastructure solutions.
  • Prepare and maintain technical documentation, installation procedures, support materials, inventory records, and user support documentation.
  • Maintain centralized inventory and asset management records for enterprise hardware, software, and user technology resources.
  • Support server administration, infrastructure operations, hardware maintenance, and enterprise technology deployments.
  • Collaborate with infrastructure, networking, security, and application support teams to resolve operational and technical issues.
  • Provide end-user training, technical guidance, and operational support as needed.
What You’ll Need:
  • Bachelor’s degree from an accredited college or university in Computer Science, Information Systems, Engineering, Business, or related technical discipline required.
  • 3+ years of equivalent experience in a related technical field may be substituted in lieu of degree requirements.
  • 7+ years of experience within a business IT environment supporting PC hardware, enterprise applications, or client/server environments.
  • 5+ years of comprehensive experience supporting PC operating systems including Windows environments and Help Desk operations.
  • 5+ years administering large-scale Active Directory environments.
  • 5+ years managing server hardware and software utilizing Microsoft Server operating systems.
  • 3+ years providing user and infrastructure support within a Help Desk or Service Desk environment.
  • Strong knowledge of:
    • Networking concepts
    • OSI/OST model
    • TCP/IP
    • DNS
    • DHCP
    • Active Directory
    • User, computer, and group administration
    • Active Directory replication
    • Server administration
    • Hardware troubleshooting and repair
    • Windows Server operating systems
  • Demonstrated ability to communicate effectively both orally and in writing.
  • Strong customer service orientation with the ability to support users in fast-paced enterprise environments.
Set yourself apart:
  • Microsoft certifications such as:
    • Microsoft Certified: Windows Server Hybrid Administrator Associate
    • Microsoft Certified Systems Administrator (MCSA)
    • Microsoft Certified Solutions Associate/Expert (MCSA/MCSE)
  • Experience supporting Maryland State Government or other public sector enterprise environments preferred.
  • Familiarity with ITIL processes, service management frameworks, and enterprise ticketing systems.
  • Experience supporting enterprise security compliance, endpoint management, and infrastructure modernization initiatives.
  • Knowledge of scripting and automation technologies including PowerShell or related tools preferred.
 
​

 

Equal Employer/Veterans/Disabled

Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources.

Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas.

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*