25-2195: Senior Business Analyst - Townson, MD
Job ID#: 25-2195
Location: Townson, MD (Hybrid)
Who We Are:
Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.
What We Do:
At our very core, we’re a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.
What You’ll Do:
Baltimore County is seeking a qualified Senior Business Analyst to assess, develop, enhance, and implement technology solutions in County agencies. This person’s primary focus will be analysis and implementation of the County’s Land Management Systems and processes.
Responsibilities will include but are not limited to:
- Develops functional/non-functional system requirements using documented business requirements.
- Works with development staff and/or vendors to create prototype designs for medium to large-risk projects.
- Creates detailed unit/system testing scripts based on functional requirements.
- Facilitate user acceptance testing processes as required.
- Assesses and develops recommendations for process improvements and technology solutions for County agencies.
- Captures, consolidates, and communicates information from the Subject Matter Experts (SMEs).
- Responsible for the high-level design and integration of software development by effectively partnering with business users, project managers and application developers.
- Analyzes existing business processes and data flows to develop system designs, delivery roadmaps and integrations to other systems.
- Conducts in-depth analysis of County systems, operations, and procedures. Works with County users to define system requirements and resolve problems. Translates client requirements into highly specified system design documents. Works with staff to coordinate system design and implementation requirements.
- Performs full life cycle development of systems. Assesses business opportunities, defines problems and identifies business solutions. Develops the needs assessment and requirements analysis.
- Works with County agencies and provides advice, consultation, and technical assistance throughout project implementation.
- Provides quality customer service.
- Actively pursue innovative initiatives and improvements in current processes.
- Gather/document business requirements for change requests (break/fix).
- Support internal/external integrations, including design, testing and troubleshooting.
- Confers with County agencies and provides advice, consultation, and technical assistance throughout project implementation.
- Provides metrics around reporting, system performance, and process control.
- Participates in user training or often conducts the training when needed.
- Graduation from an accredited college or university with a bachelor’s degree in Business, Computer Science or a related field and five years’ experience in systems analysis, change management analysis, project management, program analysis, or a closely related field.
- Demonstrated experience in land use management implementations and post-production environment as a primary technical resource.
- 5+ years’ experience with Accela.
- Knowledge of the principles and practices of planning, developing, implementing, and maintaining computer information systems.
- Knowledge of processes, methods and techniques utilized to analyze and evaluate business operations.
- Skilled in analyzing and evaluating administrative processes for automation.
- Ability to assist in the analysis and evaluation of the feasibility and suitability of information technology projects. Ability to establish and maintain effective working relationships. Ability to create precise and effective technical documentation.
- Excellent oral and written communication skills with internal and external clients and vendors.
- Ability to produce documentation that will be used by various audiences, including but not limited to design documents for each application being reviewed that will include business requirements, functional specifications, test plans and scripts.
- Strong analytical and problem-solving skills.
- Outstanding business process fluency, with a strong ability to discuss processes at a level of detail sufficient to gain insight into the underlying business problem or opportunity.
- Ability to work in a team environment; establishing and maintaining strong professional relationships.
- Maintain the security and confidentiality of any proprietary or sensitive data in any medium.
- Experience working for a government entity.
- 7+ years’ experience with Cityworks AMS (Asset Management System) and PLL (Permit, Licensing, and Land).
- Proficient in extracting data from Cityworks via SQL and building custom reports.
- Strong understanding of GIS principles and spatial data concepts.
Equal Employer/Veterans/Disabled
Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources.
Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas.