26-5018: Operations Coordinator - Herndon, VA
Job ID#: 26-5018
Clearance: N/A
Location: Herndon, VA
Who We Are:
Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.
What We Do:
At our very core, we’re a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.
What You’ll Do:
The Operations Coordinator serves as a key operational resource, ensuring the efficient day-to-day functioning of the office while providing exceptional front-line administrative and technical support. This role is responsible for delivering a professional experience for employees, clients, and visitors by managing office operations, coordinating administrative activities, and serving as the first point of contact for basic IT support. The ideal candidate is highly organized, customer-focused, and technically proficient, with the ability to manage multiple priorities, resolve routine technical issues, support employee onboarding and offboarding, and maintain a productive, secure, and efficient work environment. Success in this role requires strong communication skills, attention to detail, sound problem-solving abilities, and a commitment to operational excellence and outstanding customer service.
Responsibilities will include but are not limited to:
- Serve as the first point of contact for visitors, clients, and employees, providing professional front office support.
- Manage incoming phone calls, emails, and general inquiries, directing requests to the appropriate teams.
- Coordinate office operations, including meeting room scheduling, office supplies, mail distribution, and vendor coordination.
- Perform administrative duties such as maintaining records, preparing reports, filing documents, and supporting daily business operations.
- Schedule meetings, coordinate calendars, and assist with travel arrangements and event logistics.
- Maintain office equipment and coordinate repairs or maintenance with vendors when needed.
- Provide Tier 1 Help Desk support by responding to basic IT support requests via phone, email, or ticketing system.
- Troubleshoot common hardware, software, printer, email, VPN, and network connectivity issues, escalating complex issues to Tier 2 or Tier 3 support.
- Create, update, and manage user accounts, passwords, and access permissions following company procedures.
- Log, track, and document support requests, ensuring timely resolution and accurate ticket updates.
- Assist with onboarding and offboarding employees, including workstation setup, equipment distribution, and account provisioning.
- Support inventory management of IT equipment and office assets.
- Maintain documentation, user guides, and knowledge base articles for common technical issues.
- Coordinate with internal departments to ensure smooth operational workflows and timely issue resolution.
- Ensure compliance with company policies, security procedures, and administrative processes.
- Generate operational reports and assist management with process improvements and workflow optimization.
- Support business continuity by proactively identifying operational issues and recommending improvements.
- Provide exceptional customer service while maintaining professionalism and confidentiality.
- Must be able to be onsite 5 days a week
- Bachelor’s Degree
- 3-5 years of experience in a similar role
- 2+ years of experience with Microsoft Office 365 (Outlook, Word, Excel, Teams).
- 3-5 Years of customer service experience
- Experience handling sensitive information
- Administrative and office management experience.
- Front desk/customer service experience.
- Familiarity with ticketing systems (ServiceNow, Jira Service Management, Zendesk, Freshservice, or similar).
- Basic knowledge of Windows operating systems, printers, Microsoft 365, Active Directory, and networking fundamentals.
- Strong organizational, multitasking, communication, and problem-solving skills.
- Ability to prioritize tasks in a fast-paced environment while delivering excellent customer service.
Salary: $45,000-$55,000
The pay range provided is a good-faith estimate and represents the range the company reasonably expects to pay for this position at the time of posting. Individual compensation may vary based on skills, experience, education, certifications, geographic location, and business needs.
Equal Employer/Veterans/Disabled
Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources.
Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas.